Seekers of truth. Creators of beauty. Agents of change.
Powered by Diversity
Our teams unite diversity of craft and diversity of thought behind singular goals that define the future for our clients.
United in Purpose
We focus our hands and hearts on the experiences that have a positive impact on people’s lives and the businesses we serve.
Trust in Truth
We are pragmatic and transparent - reacting to real data and simple truths that cut politics and drive to results.
Our teams in action
"Hero’s thoughtful approach to corporate positioning and strategy and excellent creative is helping us to move the company forward."
Born to do customer experience. Architected to help brands Invent, Transform, and Perform.
Born
2014
Born at the dawn of the customer experience era.
Employees
480
Fully scaled across all customer experience disciplines.
Collaboration centers
5
Able to link arms with clients in all parts of Americas.
Unified company
1
One integrated team united behind client growth goals.
Hundreds of one-of-a-kind problem solvers, endless potential
Join the TeamClient Services
Jessica Gehring
VP, Client Services
Creative
"The strategy behind every good experience starts at the same place: empathy. While technologies and trends change with time, human needs do not. A great experience is timeless."
Katie Templin
VP, Creative Director
Marketing Services
Katie Comerford
EVP, Marketing Services
Data & Insights
Raphael Lopez
VP, Data & Insights
Delivery Management
Karen Newman
VP, Delivery Management
Strategy
Bryan Dohmen
Senior Director, Strategy
Technology
Mike Wallgren
VP, Marketing Technology
Leadership
Jay Dettling
Chief Executive Officer
Scott Webb
Chief Commercial Officer
Michelle Berryman
Executive Creative Director
Kenneth Parks
Chief Marketing Officer
Jim Sherman
Chief Financial Office
David Kilimnik
Chief Development Officer—Managing Director, West
Danielle Rossi
Managing Director, Northeast
David Harrelson
Managing Director, Southeast
Dan Neiweem
Managing Director, Central
Mark Patten
EVP, Head of Practices and Delivery Operations
Arun Kumar
EVP, Data & Insights
Chris Kostakis
Chief Technology Officer
Katie Comerford
EVP, Marketing Services
